Severe Crash Bug

theseer · Post by **theseer** » Wed Dec 12, 2007 6:48 am

Software:Universal Client
Version Number:0.51.9
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Location
Just after opening.
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Description:
After TU opens up (after connecting) I get a message about Data/Clients/temp.[forgot extension] not being found. As part of that is the abort, retry, ignore dialogue. After selecting any of the options the program then goes nuts and takes up 1.3gb of virtual memory and cannot be shut down (ending the process doesn't work) and I have to hard shut-down the computer.
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Steps to Replicate:
Open. Wait for dialogue, click one of em'

zaroba · Post by **zaroba** » Wed Dec 12, 2007 11:50 pm

i seem to be occasionally having this problem today too. but without the crashing.
only just started a few hours ago.

except,instead of crashing, i can click ignore, go into space, and then the client will hang for about 30 secs, then kick me back to the start menu. all is fine after that.

zaroba · Post by **zaroba** » Sat Dec 15, 2007 3:21 pm

this seems associated with the space guild stuff

data/images/temp.bmp is the guild logo image.

zaroba · Post by **zaroba** » Sat Dec 15, 2007 3:27 pm

just left the facton i was in, and the bug stopped completely

Post by **Mit** » Wed Dec 19, 2007 11:52 pm

mm.. all very curious. I haven't been able to replicate anything like this (whether joined to a faction or not), and having looked through the code, can't see anything particularly horrible that might cause problems like that - even if the download or file access fails in unpleasant ways.

seer, is this happening to you continuously or just occasionally?
either of you able to find a reliable way to replicate it?

theseer · Post by **theseer** » Thu Dec 20, 2007 12:24 am

If I log in and enter the uni in a system with a guild member in it, it goes nuts. Otherwise it's fine. Don't know what happens if I infimp into a guild system yet.

zaroba · Post by **zaroba** » Thu Dec 20, 2007 12:36 am

i left the aif faction and it stopped. but today when i went in space and saw somebody with the image it popped up again. now its showing up even without listing anybody in the player list in a guild.

it doesn't happen right when opening the client, happens when clicking 'continue game'

usually followed by a 'Large Tick'
the temp.bmp file its creating is a 18x12pixle bmp thats 592 bytes. deleting it has no effect, client just creates a new one.

on a side note, its now only popping up the error and not lagging or hanging the client anymore.

Post by **Mit** » Thu Dec 20, 2007 12:36 am

mm, would you mind making a backup of your clients folder then trying a fresh install, and seeing if that stops it?
Another option you might want to try first is deleting (or moving) everything currently in your Clients/Data/Images folder.
Let me know if either of those changes anything

zaroba · Post by **zaroba** » Thu Dec 20, 2007 12:45 am

renaming the folder and creating a new empty folder stopped the problem.

client still created the file, but it is 728bytes instead of the 592.
replaced the original images folder, copied the larger temp.bmp over, and the problem continued. deleted all the FactionBanner####.dat files and it didn't pop up the error at the first start up. but that it did for following start ups.

zaroba · Post by **zaroba** » Thu Dec 20, 2007 12:47 am

the factonbanner files created in the empty images folder are also larger then the ones from the old images folder, including the new ones created after deletion.

theseer · Post by **theseer** » Fri Dec 28, 2007 10:21 am

Just to add info to it, I accessed the faction list, NR and USSR's record (and image) loaded successfully but when it loaded AIF's (I know AIF is the next one by renaming the Images folder), it crashes (not crash proper, but the abort, ignore, retry dialogue).

theseer · Post by **theseer** » Fri Dec 28, 2007 10:23 am

Deleting the FactionBanner00X.dat files clears up the problem entirely. The AIF image probably didn't download properly or was corrupted the first time I encountered it.